Legal

Billing, Cancellation and Refunds

Effective date: 2026-07-29
Merchant of record: NAEEM INC, 12397 South Orange Blossom Trail #134, Orlando, Florida 32837, USA

1. What a membership is

A Fademarket membership is a recurring subscription to educational material and tooling. It unlocks the full board rather than the delayed, masked free view, the full Coach allowance, the course, and member features.

It does not buy advice, a result, or a service level. Read the Terms of Service for what the product is and is not.

2. The billing period

Both plans are auto-renewing subscriptions. There is no fixed term and no lock-in, and there is nothing to do at the end of a period: it renews on its own until you cancel it.

Your entitlement runs to the end of the current paid period. The app reads that date from Stripe rather than guessing it, and re-checks it against Stripe when the stored value looks wrong, so your access reflects what you actually paid for.

All prices are in US dollars and exclusive of any tax that applies where you are. Any tax that applies to your purchase is calculated and shown at checkout before you pay.

3. How the charge is taken

• Checkout runs on Stripe's own hosted page. You enter your card there. Fademarket never sees or stores card details.
• The subscription is created in Stripe at the moment you complete checkout, and your membership is activated from Stripe's own confirmation, not from anything the browser claims.
• There is no promotional-code box on any checkout. Any discount is applied by the server before you reach Stripe. This is deliberate: a lifetime discount code typed into the wrong plan would be a free membership.
• Your card statement will show FADEMARKET

4. How to cancel

You cancel it yourself, in the app, at any time. No email required, no retention call, no form.

1. Open the app and go to Profile, then Membership.
2. Open the billing portal. That is Stripe's own hosted portal, reached through your signed-in account.
3. Cancel the subscription there. You can also update your card and see your invoices in the same place.

The portal is available to anyone who has completed a checkout. If you never had a paid subscription there is nothing to manage, and the app will tell you so.

Cancelling stops the next charge. It does not retroactively undo a charge already taken. See sections 5 and 7.

5. What happens to your access when you cancel

You keep member access until the end of the period you already paid for. Cancelling on day two of a month does not cut you off on day two. The subscription is marked cancelled, and your entitlement continues until the current period ends.

When the period ends, your account returns to the free view. It is not deleted, and you are not charged again. On the free view:

• the crypto board stays open, and is never gated;
• signals are delayed by a fixed interval, currently fifteen minutes. Prices used to mark your practice positions are never delayed;
• stock rows are reduced to a small, capped preview, currently the best eight by grade, with the direction, the entry, the add ladder, the target, the stop, the levels and the write-up withheld;
• commodity rows are masked the same way;
• chart overlays for gated instruments lose their target, stop and levels too, so the public chart cannot hand back what the board withheld;
• the Coach daily allowance drops to the free allowance.

Your data is not deleted when you cancel. Your practice wallet, your full practice trade history, your trade notes, your Coach conversations and your course progress all stay on your account. If you resubscribe later, they are still there. Deleting your account is a separate, irreversible request, described in the Privacy Policy.

6. Failed payments and the grace window

If a renewal payment fails, for example an expired card, your membership does not switch off at the instant the period ends. There is a short grace window, currently forty-eight hours past the end of the paid period, so a card problem does not lock you out of something you intended to keep paying for. Update your card in the billing portal inside that window and nothing is interrupted.

After the grace window your account returns to the free view as described in section 5.

The grace window exists to cover a failed renewal. Comped and promotional access has no renewal to fail, so it ends exactly on its end date with no grace.

7. Refunds

What that means in practice:

• Cancelling is not a refund. Cancelling stops future charges and leaves you with access until the end of the period you already paid for. It does not return money already taken.
• Nothing is prorated. If you cancel mid-period, the system does not calculate or return a part-period amount. It simply lets your access run out.
• A refund is a discretionary manual act. If you believe you are owed one, write to the operator and ask. Do not assume the system has issued one, because the system cannot.

8. The founding yearly rate

As the code stands, a limited founding rate rides the annual plan:

• the annual plan is reduced to 1,782 US dollars from the regular 2,970;
• the reduction is applied by a Stripe coupon whose duration is forever, so where it applies the reduced rate is locked for the life of that subscription rather than being a first-year teaser;
• the number of seats is capped, currently at ten, and the cap is enforced by Stripe itself, not by a counter on a page. The number shown on the join page is Stripe's own live redemption count, and a seat counts as taken only when a checkout actually completes;
• the code expires in Stripe at 2026-07-31, 23:59:59 US Eastern. After that Stripe deactivates it and the offer stops being shown;
• if the seats run out or the code has expired between the page loading and your checkout, you get an ordinary annual subscription at the regular price and are told that the seat was missed. You are never silently charged the wrong amount.

If you cancel a founding subscription, the locked rate goes with it. Resubscribing later means paying whatever the price is then.

9. Comped access and promotional codes

The operator can grant time-limited membership without a payment, for example a short trial, using a promotional code redeemed in the app.

• Comped access has no card attached and nothing to cancel. It simply ends on its end date and the account returns to the free view.
• Comped access gets no grace window, because there is no renewal that could fail.
• Because no money changed hands, there is nothing to refund.

10. Duplicate charges

The system is built to stop you paying twice. An account with an active membership is refused a second checkout. A previously stored Stripe customer is reused rather than duplicated. A double-clicked checkout is collapsed into one Stripe session. If a second subscription is somehow created and later cancelled, cancelling it does not revoke the membership you are actually paying for.

If you nonetheless see two charges, contact the operator with both Stripe receipts and it will be corrected manually.

11. Price changes

The operator may change the price of a membership. An existing subscription continues at the price it was created at until it is changed in Stripe, and any change to what you pay will be notified to you before it takes effect. If you do not accept a new price, cancel before the next renewal.

at least 30 days before it takes effect at your next renewal

12. Disputes and chargebacks

If you do not recognise a charge, check section 3 for what appears on your statement, then contact the operator before raising a dispute with your bank. A chargeback on a subscription that was used takes longer to resolve than an email, and an account subject to an unresolved chargeback may be suspended under the Terms of Service.

13. Contact

Billing questions, cancellation help and refund requests: naeem@fade.market, NAEEM INC, 12397 South Orange Blossom Trail #134, Orlando, Florida 32837, USA.

Include the email address on the account and the date of the charge. Do not send card numbers by email; nobody at Fademarket needs them, and nobody will ask for them.